Prime Spares Returns Policy
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you're looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.
Return Process
To return an item, visit https://primespares.co.uk/user/profile#orders with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at enquiries@primespares.co.uk
Quick Summary
- Return Period: 30 days from purchase
- Condition: Items must be in original condition
- Shipping: Customer responsible for return shipping costs
- Processing Time: Up to 7 days after receipt
- Refund Method: Original payment method