Returns Policy
Last updated: 22 October 2026
Prime Spares Marketplace includes listings from independent third-party sellers. Check the seller and return information for your order, and contact Prime support before returning an item so the correct return destination can be confirmed. Your statutory rights are unaffected.
30-Day Returns
From date of delivery
Free Returns
On faulty items
5-10 Days
Refund processing time
1. Overview
Return options depend on the seller, item and reason for return. Check the seller policy shown with your order. Your statutory rights are unaffected.
For marketplace purchases, the seller shown on your order handles the return under the applicable policy and your statutory rights. Confirm the return address before sending anything; different sellers may use different destinations. For items purchased through eBay, please follow the eBay returns process.
2. Return Eligibility
Eligible for Return
- Items in original, unused condition
- Items in original packaging
- Items with all tags and labels attached
- Items returned within the applicable return period
- Defective or damaged items
- Incorrect items received
Not Eligible for Return
- Items that have been installed
- Opened electrical components
- Customized or special-order items
- Items without original packaging
- Items outside the applicable return period, subject to statutory rights
- Consumables (fluids, filters after opening)
3. How to Return an Item
Request a Return
Log in to your account and go to Order History. Select the item you want to return and click "Request Return". Alternatively, contact us at [email protected].
Receive Return Label
The seller or Prime support will confirm the return instructions and destination. Whether a prepaid label is provided depends on the reason for return and the applicable seller policy and statutory rights.
Pack the Item
Place the item in its original packaging. Include the return authorization number. Ensure the package is securely sealed.
Ship the Package
Drop off the package at any authorized shipping location. Keep the tracking number for your records.
Receive Refund
Once we receive and inspect the item, we'll process your refund within 5-10 business days to your original payment method.
4. Refund Details
Refund Amount
Refunds are issued for the product price. Original shipping costs are non-refundable subject to the applicable seller policy and your statutory rights.
Refund Method
Refunds are credited to the original payment method used for the purchase. For card payments, please allow 5-10 business days for the refund to appear on your statement.
Partial Refunds
The seller may issue partial refunds where permitted by your statutory rights for items returned in used or damaged condition, or items missing original packaging or accessories.
5. Return Shipping Costs
Free Return Shipping
- Defective or faulty items
- Incorrect items sent by the seller
- Damaged items (damage during shipping)
Customer Pays Return Shipping
- Change of mind returns
- Ordering wrong part
- Part doesn't fit (compatibility not verified)
6. Exchanges
We're happy to exchange items for the same product in a different variant, or for a different product of equal or greater value (you pay the difference).
To request an exchange, contact us at [email protected] with your order number and the item you'd like instead.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- Keep all original packaging
- Do not attempt to install the item
We'll arrange a free return pickup and send a replacement or issue a full refund.
8. Lost Packages
If your package shows as delivered but you haven't received it, or if tracking shows no movement for 7+ days:
- Check with neighbors and building reception
- Check for safe place delivery notices
- Contact the carrier with your tracking number
- If not found, contact us and we'll file a claim
9. Order Cancellations
You may cancel an order before it ships. To cancel:
- Log in and go to Order History
- Select the order and click "Cancel Order"
- Or contact us immediately at [email protected]
Once an order has shipped, it cannot be cancelled. You'll need to wait for delivery and request a return.
10. Contact Us
For returns assistance, please contact our customer service team:
Customer service hours: Monday - Friday, 8:00 AM - 6:00 PM GMT